Return Policy

Returns and Exchanges

We want you to be completely satisfied with your purchase of natural humidifying plants. If you are not satisfied, we're here to help.

Return Timeframe

You have 14 days from the date of delivery to return items in their original condition. Plants must be returned in a healthy state, properly packaged to prevent damage during transit.

Eligible Items for Return

Items may be returned if they meet the following conditions:

  • Items are in their original condition
  • Items are unused and undamaged
  • Original packaging is included (if applicable)
  • Items are returned within the 14-day return period

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items
  • Items damaged due to improper care or handling
  • Items returned after the 14-day return period
  • Items without proof of purchase

Return Process

To initiate a return, please follow these steps:

  1. Contact us via email or phone to request a return authorization
  2. Provide your order number and reason for return
  3. Package the item securely in its original packaging (if available)
  4. Ship the item to our return address (provided upon authorization)
  5. Include a copy of your order confirmation or receipt

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5-10 business days.

Refund Amount

Refunds will be issued for the purchase price of the item. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item, please contact us first. Exchanges are subject to product availability. You will be responsible for return shipping costs unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Contact Us

For questions about returns or to initiate a return, please contact us:

Email: info@presentsuaunique.cv
Phone: +64 7 825 1101
Address: 47 Pohutukawa Street, Mount Maunganui, Tauranga 3116, New Zealand

Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page.